Contact Us

Our support team can help with questions about your account, payments, bonuses and casino access. Contact us through live chat or email, and provide enough detail for us to assist you efficiently.

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How to reach us

You can contact us through the live chat on our site, which is available 24/7, or by email at support@rollbit-casino.co.uk. Live chat is useful for questions that need a quick response. Email is suitable when you need to provide more information or attach relevant details.

For account-related questions, we may need to confirm that you are the account holder before sharing information or making changes. Please contact us from the email address connected to your account where possible.

What to have ready when you write

Including clear details helps us find the right account activity and understand what has happened. Please have the following information ready:

Your username.
The game, deposit, withdrawal or other transaction involved.
The date and time of the issue, including your time zone if relevant.
A short description of what you expected and what happened instead.

Do not send your password, full payment details or security codes. We will only ask for information needed to identify your account and handle your request.

Common questions we help with

Account access, account details and verification requirements.
Deposits, withdrawals and payment transaction status.
Bonus terms, eligibility and missing bonus credits.
Technical issues affecting games, the cashier or your account.

We can also explain the information shown in your account and tell you what details may be needed to resolve a query. Please do not create multiple accounts to try to resolve the same issue, as this may delay assistance.

Complaints

If you want to make a formal complaint, email support@rollbit-casino.co.uk and put Complaint in the subject line. Describe the issue clearly, include any relevant transaction details, and explain what outcome you are seeking.

We acknowledge your complaint and reply once it has been checked. We may ask for further information so that the matter can be looked into properly. Please keep the original email thread when responding, as this helps us maintain an accurate record.