About Us

Find out who we are, what matters to us and how we support players at Rollbit. This page explains our approach to fair play, payments, account security and safer gambling.

Players also play

Who we are

Rollbit is an online casino for players in the United Kingdom. We provide a single place to access slots, live tables and jackpot games from established studios. Our selection is intended to give players different ways to play, whether they prefer a straightforward slot format, a live-hosted table or a game with a jackpot feature.

Games are offered under their published rules, and the information shown in the casino should be read before you play. Availability can depend on your account, location, device and applicable controls. We keep the account experience clear so you can see the games available to you, use the cashier, manage your settings and contact our team when you need help.

We recognise that an online casino should be easy to understand as well as easy to use. That means presenting important account and payment information in a practical way and avoiding promises about outcomes. All games involve risk, and no result is guaranteed.

What we stand for

Fair play is central to the way we operate. Games follow their stated rules, and account and payment processes are handled consistently. We do not present gambling as a way to make money. We encourage you to treat it as paid entertainment and set a budget that you can afford to lose.

We aim to process payouts promptly when the relevant account, identity and payment checks are complete. A request may take longer where information is missing, a payment method needs confirmation or additional checks are required. The status shown in your account and cashier is the clearest place to see progress.

Safer gambling is part of our service. You must be 18 or over to use the casino, and you are responsible for keeping your play within limits that are suitable for you. Available controls can include:

Deposit limits to help manage the amount you add to your account.
Time-outs when you want to take a planned break from playing.
Self-exclusion when you need to stop access for a longer period.
Support with safer gambling settings and account questions.

If gambling is causing concern

Support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You can also contact our team if you want help finding the safer gambling controls in your account.

How we look after players

Looking after players starts with account verification. We may ask for information or documents to confirm your identity, age and payment details. These checks help protect your account, support secure transactions and reduce the risk of unauthorised use. They can also be required before certain deposits or payouts are completed.

Please provide accurate information and keep it up to date. If your details change, update them through your account where possible or contact us for assistance. Do not share your password, security codes or access to your account with anyone else.

We use security measures designed to protect account information and payment activity. Payment options and any conditions that apply are shown in the cashier. The options available to you may depend on your account and the information confirmed during the verification process.

Our support team is available around the clock for questions about accounts, payments, game access and safer gambling. You can contact us at support@rollbit-casino.co.uk or use the live chat on the site. To help us respond properly, include a clear description of the issue and use the email address registered to your account where possible.

We aim to communicate clearly and handle requests in a consistent way. If we need more information, we will explain what is required and why. Our goal is to help you understand your account, make informed choices and use the casino responsibly.