Terms & Conditions

Accepting these Terms & Conditions

By creating an account, accessing our website or using any service provided through your account, you confirm that you have read, understood and accepted these Terms & Conditions. They form a binding agreement between you and us. If you do not agree with any part of them, you must not register or use our services.

Other rules may apply to particular products, games, promotions or payment services. Where a separate set of terms applies, it forms part of these Terms & Conditions. If there is a conflict, the specific terms for that product, game or promotion will apply to the relevant activity.

• You are responsible for reading the current version of these Terms & Conditions before using your account.
• We may update these terms when our services, legal obligations, security arrangements or business processes change.
• Where a change is important, we will give notice in an appropriate way. Continued use of your account after the change takes effect means that you accept the updated terms.

If you do not accept an updated term, you should stop using your account and contact us about closing it. Any rights or obligations that arose before closure will continue to apply.

Eligibility, account details and verification

Our services are for people aged 18 or over who are resident in the United Kingdom and allowed to use online gambling services. By registering, you confirm that the information you provide is complete, accurate and current. We hold a gaming licence and verify accounts so that our services are used lawfully and safely.

• You may have only one account with us. Opening, controlling or using more than one account is not permitted.
• Your account must be registered in your own name, and you must use your own payment method unless we have agreed otherwise.
• You must update your personal details when they change, including your name, address, email address and other information needed to operate your account.
• You must keep your username, password, authentication details and other login information private and secure.
• You must tell us promptly if you believe someone else has accessed your account or used your login details.

You are responsible for activity carried out through your account until we are told about unauthorised access, unless the loss resulted from our failure to meet our legal duties. Do not allow another person to use your account, and do not sell, transfer or give it to anyone else.

We may refuse an application, restrict access or ask for further information where necessary to confirm eligibility, protect your account, prevent fraud or meet our legal and regulatory duties.

Identity, age, address and source-of-funds checks

We may carry out identity, age and address checks at any time. These checks must be completed before your first withdrawal. We may also carry out source-of-funds or source-of-wealth checks where required or where account activity makes them necessary.

• You must provide documents and information that are genuine, clear, valid and consistent with your account details.
• We may ask for identification, proof of address, evidence relating to a payment method or information about the origin of funds used in your account.
• We may pause deposits, withdrawals, bonuses or other account activity while checks are pending.
• If you do not provide the information requested, or if it cannot be verified, we may restrict or close your account.

Information supplied for verification must belong to you and must not be altered. We handle personal information in accordance with our Privacy Policy and use it for account administration, fraud prevention, safer gambling and compliance purposes.

Deposits, withdrawals and cashier limits

You may deposit using the payment methods made available in the cashier. You must have permission to use the payment method and it must normally be held in your name. We may reject, return or hold a payment if ownership, security or verification cannot be confirmed.

• Deposit and withdrawal limits are shown in the cashier or in your account. These limits may vary according to the payment method, account checks and safer gambling settings.
• Where possible, withdrawals will be returned using the same payment method used for the related deposit. We may use another method where the original method cannot receive funds or where our procedures require it.
• A withdrawal may remain pending while identity, payment, source-of-funds or account checks are completed.
• You must not use deposits or withdrawals for unlawful activity, to move funds between people or to avoid our security procedures.

You should check the details of each transaction before confirming it. If a payment is reversed, disputed, charged back or found to be unauthorised, we may suspend the relevant account activity and recover any resulting balance or costs where the law allows.

Bonuses and promotional offers

Bonuses, free bets and other promotional offers are subject to their own offer terms. Those terms will explain who can take part, how an offer is claimed, any wagering requirement, the qualifying games or bets, the maximum permitted bet and the expiry date.

• Only one offer may be available to each eligible person, household, device, payment method or account where the offer terms say so.
• You must not abuse a promotion, use multiple accounts, provide misleading information, coordinate activity with other people or use a technical or procedural error to obtain an unfair advantage.
• We may withhold, cancel or remove a bonus and any related winnings if the offer terms have not been met or if promotional abuse is suspected.
• Any unused bonus balance may expire when the relevant offer expires, when you close your account or when the offer terms otherwise say it will end.

Promotional terms do not change your responsibility to gamble within your means or to comply with these Terms & Conditions. If an offer is unclear, contact us before using it.

Safer gambling, self-exclusion and account closure

We provide tools to help you control your gambling. You can set deposit limits, request a time-out or ask to self-exclude. Self-exclusion means that you must not use another account or attempt to bypass the restriction during the period selected or agreed.

• If gambling is affecting your finances, relationships or wellbeing, stop playing and contact GambleAware, GamCare, GamStop or the National Gambling Helpline for support.
• You can ask us about the safer gambling settings available in your account and how they affect deposits, play and access.
• We may refuse to reopen an account or remove a restriction where doing so would conflict with safer gambling arrangements.

You may ask us to close your account through the available account tools, live chat or support@rollbit-casino.co.uk. Closure does not remove any outstanding obligations, and we may complete checks before paying an eligible remaining balance.

We may suspend or close your account if you breach these Terms & Conditions, provide false information, fail verification, misuse a promotion, use an unauthorised payment method, act fraudulently or create a security or legal risk. We may also close an account after a long period of inactivity. Where appropriate, we will explain the reason and tell you how to contact us.

Complaints, liability and governing law

If you have a complaint about your account, a transaction, a game or our service, contact us at support@rollbit-casino.co.uk or through the live chat on the site. Please provide enough information for us to identify your account and understand the issue. We will acknowledge and answer complaints within a reasonable time, taking account of the complexity of the matter and any checks that are needed.

We will try to resolve your complaint fairly and directly. Independent dispute resolution is available in general terms where the relevant arrangements apply. You should normally complete our complaints process before using an external dispute resolution route.

• We aim to keep our website and services available, but temporary interruptions may occur because of maintenance, technical faults, security measures or events outside our reasonable control.
• You are responsible for your equipment, internet connection, login security and the accuracy of information submitted through your account.
• To the extent allowed by law, we are not responsible for loss that was not reasonably foreseeable, arose from your breach of these terms or resulted from your failure to protect your account.

Nothing in these Terms & Conditions limits or excludes liability where doing so would be unlawful, including liability for fraud or for rights that cannot legally be excluded. We do not promise that every service will be uninterrupted or error-free, but we will take reasonable steps to correct known problems.

These Terms & Conditions and your relationship with us are governed by the laws of England and Wales. Those laws apply to any dispute or claim connected with your account or use of our services, subject to any rights that cannot legally be limited or excluded.