Bonus Terms and Conditions

How these bonus terms apply

These terms apply to every bonus or promotional offer we make available to eligible customers. They should be read together with our general Terms and Conditions, payment rules and any specific conditions displayed with the relevant offer. If a specific offer contains a different rule, that rule will apply to that offer only.

By opting in to a promotion, entering a bonus code, accepting bonus funds or using a promotional feature, you confirm that you have read and accepted the terms that apply. If you do not want to accept an offer, do not opt in or use the associated bonus. You can ask us to explain a term before you use the promotion.

• Bonuses are intended for personal, recreational use by one customer.
• You must be at least 18 years old and permitted to use our services.
• Your account must be open, accurate and held in your own name.
• We may require account, identity, payment or source-of-funds checks before granting or releasing promotional value.
• A promotion may be available only to customers who meet the eligibility conditions shown in the offer.

Eligibility, opt-in and bonus activation

Some promotions are available only to new customers, while others are available to existing customers who meet stated conditions. Unless the offer says otherwise, only one promotion of the same type may be used by a customer, household, address, device, payment method or other connected account. We may limit an offer to one account where we reasonably believe accounts are connected.

Where an opt-in is required, you must opt in before completing the qualifying action. An opt-in cannot normally be applied retrospectively. If a bonus code is required, it must be entered correctly and within the period stated in the offer. A code cannot usually be exchanged for cash or another benefit.

A qualifying deposit must be made using a payment method accepted in your name and must meet any minimum amount shown in the offer. Deposits that are reversed, charged back, cancelled or made with an unsupported method may not qualify. If an offer requires a particular game, market, bet type or casino activity, activity outside those conditions will not count.

1. Read the specific offer conditions in your account.
2. Opt in or enter the required code, if applicable.
3. Complete the qualifying deposit or activity during the stated promotion period.
4. Use the bonus in accordance with the applicable wagering, stake and game rules.
5. Check the remaining balance, progress and expiry information shown in your account.

We may delay or withhold a bonus while an account check is outstanding. A promotion does not remove our obligation to verify your account or comply with applicable rules. If your account is not eligible, we may decline to award the bonus or remove it before it is used.

Wagering, play and withdrawals

A wagering requirement means that the bonus, qualifying deposit, or another amount must be wagered the stated number of times before bonus funds or associated winnings can be withdrawn. The exact calculation is shown with the promotion. Your account may show your progress, but it is your responsibility to use the promotion within its conditions.

Different games, bets or features may contribute at different rates, and some may not contribute at all. The applicable contribution rates and any excluded activity are shown in the relevant offer. If a game or bet does not qualify, wagers on it will not reduce the remaining requirement.

Stake limits and restricted activity

An offer may include a maximum stake or other play restriction while the wagering requirement is incomplete. The limit may apply to each individual wager, round, hand, spin, ticket or other transaction, as stated in the offer. Exceeding a promotional stake limit may make the bonus and winnings from that bonus ineligible for withdrawal.

You must not use a promotion to guarantee a return, reduce normal gambling risk or manipulate a game, market or settlement. We may exclude activity that appears designed only to complete a requirement without genuine play, including coordinated activity, opposing bets, unusual cancellations or other conduct that defeats the purpose of the offer.

Expiry and withdrawal conditions

Bonuses and promotional winnings must be used within the period shown in the offer. When the period ends, any unused bonus balance and associated promotional value may expire. If the offer requires a separate activation or conversion step, you must complete it before the stated deadline.

A withdrawal may be unavailable until the wagering requirement and all other conditions are complete. Some offers may include a maximum amount that can be converted or withdrawn. Any such amount will be stated with the promotion. We may return an eligible deposit before processing a withdrawal where the offer requires this, subject to the payment rules and account checks.

If you request a withdrawal before completing an offer, the bonus and any associated promotional winnings may be cancelled. This does not affect funds that are properly available to you unless a separate rule applies. We may also remove an offer if a payment is reversed, an account is closed or a required check cannot be completed.

Fair use and account conduct

You may hold only one personal account unless we have expressly agreed otherwise. You must not create or use multiple accounts, share account access, use another person's payment method, or allow another person to use your promotional entitlement. You must keep your account details correct and tell us if relevant information changes.

We may investigate suspected misuse, fraud, collusion, bonus abuse, chargebacks, payment manipulation or a breach of these terms. During this process, we may pause a promotion, restrict access to promotional funds, refuse a further offer or cancel promotional value that has not been properly earned. Where appropriate, we may also take action under the general Terms and Conditions.

If a bonus is credited by mistake, because of a technical fault or through incorrect information, it does not become funds that you are entitled to keep. We may correct the balance and cancel related winnings. If you notice an error, stop using the affected promotion and contact us as soon as possible.

We may refuse a promotion or limit your participation where this is necessary to protect customers, prevent misuse, meet account verification requirements or operate the promotion fairly. We will not ask you to deposit more than you can afford in order to obtain or retain a bonus.

Changes, cancellation and safer use

We may change, suspend or withdraw a promotion where there is a technical problem, suspected misuse, an operational reason or a change to the rules that apply to our services. We will not normally change a material condition after you have accepted an offer unless the change is needed to correct an error, protect customers or meet a legal or regulatory requirement.

You can choose not to use a promotion. If a bonus encourages you to play more than you intended, stop using it and consider setting a deposit limit or time-out in your account. You can also ask us about self-exclusion. Gambling is for adults aged 18 and over only and should not be used to solve money problems.

• Set a deposit limit before you play and keep it at a level you can afford.
• Use a time-out if you need a break from gambling.
• Choose self-exclusion if you need to stop gambling for a longer period.
• Seek support from GambleAware, GamCare, GamStop or the National Gambling Helpline if gambling is affecting you or someone close to you.
• Do not chase losses or continue playing because a bonus is available.

Questions, complaints and support

If you have a question about a promotion, contact us before using it where possible. Tell us the name or details of the offer, the account activity concerned and what you would like us to clarify. We will look into the matter using the information available in your account and our promotional records.

You can contact our support team at support@rollbit-casino.co.uk or through the live chat on the site. We may ask you to complete account verification before discussing account-specific information or making a change to promotional funds. For your security, do not send passwords or full payment details by email or chat.

If you are dissatisfied with the way a bonus matter has been handled, explain your concern to support and provide any relevant information. We will consider the matter under our complaints process and tell you if further information is needed. These Bonus Terms and Conditions remain subject to the general Terms and Conditions that apply to your account.