Responsible Gambling

Our commitment to safer gambling

We want you to use your account in a way that stays within your personal limits. Gambling involves risk, and you can lose money. It should be treated as a form of entertainment rather than as a source of income, a way to pay bills, or a solution to financial pressure.

Before you play, decide how much time and money you can afford to spend without affecting your everyday life. Set a budget using money left after essential costs, and do not borrow money, use credit to chase losses, or gamble with money intended for rent, bills, food or other important needs.

• You must be 18 or over to open or use an account with us.
• Only gamble with money you can afford to lose.
• Set a limit before you start and keep to it.
• Take regular breaks and avoid gambling when you are tired, upset, angry or under the influence of alcohol or drugs.
• Never chase losses by increasing your stakes or spending more time online.
• Keep gambling separate from your work, relationships, education and other responsibilities.

Your account includes tools that can help you manage your play. These controls are available for use at any time. You are responsible for choosing settings that reflect your circumstances, but our support team can explain how the controls work. Contact us at support@rollbit-casino.co.uk or use the live chat on the site if you need help finding them.

The tools in your account

The responsible gambling controls in your account are designed to help you set boundaries before gambling becomes difficult to manage. The options and settings shown to you are the ones available for your account. Use the controls early, rather than waiting until you feel that your gambling is a problem.

How to switch on a control

1. Sign in and open the Responsible Gambling, Safer Gambling or account controls area.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Select the amount, period or setting shown in your account. Choose a level that is affordable and practical for you.
4. Read the information displayed before confirming the setting.
5. Save or confirm the control and check that it is shown as active in your account.

If you cannot find a control, contact support@rollbit-casino.co.uk or the live chat on the site. Our team can explain where the settings are and what each option does. We cannot choose a limit for you, remove a self-exclusion, or decide how much you can afford to gamble.

Deposit limits

A deposit limit restricts the amount you can add to your account during the period selected in your account. It can help you keep gambling spending within a planned budget. Set the limit before depositing and include all deposits you may make during that period. A request to reduce a limit normally takes effect promptly, while a request to increase one may be subject to a waiting period before it takes effect.

Loss and session limits

A loss limit helps restrict how much you can lose during the period shown in your account. A session limit helps you control the length of a gambling session or the amount of time you spend playing. These controls work best when you set them before you begin. They should not be treated as a guarantee that you will win or recover money already lost.

Time-outs

Use a time-out when you want to stop gambling for a defined period without making a longer-term self-exclusion. Select the period available in your account and confirm it. During a time-out, access to gambling may be restricted and you should not try to open another account or use another person’s account. A time-out is intended to give you space away from gambling, so plan what you will do during the break.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a longer period. Select self-exclusion in your account and follow the confirmation steps. Once it is active, you must not try to bypass it by creating another account or asking someone else to gamble for you. If you think you need ongoing support to stay away from online gambling, ask a specialist organisation about the options available to you.

Reality checks

Reality checks remind you how long you have been playing or prompt you to pause and look at your activity. When a reminder appears, stop and consider whether you are still within your planned budget and time limit. You can then take a break, end your session or adjust your gambling plan. A reality check is a prompt, not a replacement for a deposit, loss or session limit.

Signs that gambling may be a problem

Problem gambling can develop gradually. It does not depend on how often you gamble or the size of your stakes. If any of the following statements feel familiar, take a break and consider using a time-out or self-exclusion.

• You gamble for longer or spend more than you planned.
• You increase your stakes because previous losses have made you feel you need to win money back.
• You hide or play down how much time or money you spend gambling.
• You feel restless, irritable or preoccupied when you are not gambling.
• You use gambling to escape stress, loneliness, anxiety or low mood.
• You borrow money, sell belongings or miss payments because of gambling.
• You have tried to stop or cut down but have not been able to keep to your plan.
• Gambling is affecting your work, studies, sleep, relationships or health.
• You return to gambling soon after a loss or continue despite feeling worried about it.

You do not need to wait for a serious crisis before asking for help. Speaking to someone early can make it easier to regain control. A trusted friend, family member, healthcare professional or specialist gambling service can help you decide what to do next.

Where to get help

Specialist organisations can offer confidential information, practical guidance and emotional support. You can contact them whether you gamble online, in person, occasionally or frequently. You can also ask for help if someone else’s gambling is affecting you.

• GambleAware provides information and practical guidance about gambling harms, staying safer and finding further support.
• GamCare offers confidential advice and support for people affected by gambling, including friends and family members.
• GamStop is an online self-exclusion service that can help you block access to participating online gambling accounts for a chosen period.
• The National Gambling Helpline provides confidential support and information for people worried about their own gambling or someone else’s gambling.

You can also contact us at support@rollbit-casino.co.uk or use the live chat on the site if you want help using an account control. Our support team can help with the process, but specialist organisations are better placed to provide ongoing advice about gambling harm.

Protecting minors

Our services are for people aged 18 and over only. We use age and identity verification measures to help prevent underage gambling, and we may ask for information or documents before allowing an account to be used or before completing certain account activity. Do not let a child or another person use your account.

If you share a home or device with anyone under 18, take steps to keep your account and payment information private. Use a strong password that is not shared with anyone, sign out after using your account, and do not save login details where a child can access them.

• Use parental control software or device restrictions to block gambling websites and applications.
• Set separate user profiles and passwords on shared computers, tablets and phones.
• Keep payment cards, banking details and account credentials away from children.
• Check that gambling-related applications cannot be installed without permission.
• Explain to children that gambling is an adults-only activity involving the risk of losing money.

Parental controls can help, but they are not a complete substitute for supervision. Check the settings on each device and network used in your household, particularly after software updates or when a new device is added. If you believe someone under 18 has accessed an account, contact us promptly at support@rollbit-casino.co.uk or through the live chat on the site.