Betting and Game Rules

General betting and game rules

These Betting and Game Rules apply to all games, bets and spins played through your account with us. They should be read together with the terms shown in your account and any bonus terms that apply to a particular offer. We operate under a gaming licence and may verify your account, identity, age and source of funds where required.

Your account and your choices

You must be at least 18 years old to use our gambling services. Your account is personal to you. You must provide accurate information, keep your login details private and not allow another person to place bets or play using your account.

• Only one account may be held and used by each player.
• Your account details must remain accurate and up to date.
• You are responsible for checking the stake, game and terms before confirming play.
• A real-money balance and a bonus balance may be subject to different conditions.
• Bets and spins are final once placed and cannot be changed or cancelled by you.

Real-money play uses the balance available for that purpose. Bonus-balance play is subject to the relevant bonus terms, including any qualifying play, maximum stake or withdrawal conditions. The balance and conditions shown in your account are the ones that apply at the time of play.

If gambling is causing concern, help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. These services can provide information and support about gambling-related harm.

How bets and spins are settled

The result shown by the game server is final for the relevant bet, spin or round. The display on your device, the speed of your connection or a temporary delay does not replace the server result. Once the server has accepted the play and produced a result, that result is used for settlement.

Game rules and paytables apply

The in-game rules and paytables apply to every game. They explain the available outcomes, winning combinations, features, stake options and any conditions affecting a payout. Please read the help information in the game before you play.

• The return-to-player figure is shown in each game.
• A return-to-player figure is a long-term statistical measure, not a promise of a particular result.
• A payout is calculated using the accepted stake, the server result and the applicable game rules.
• A bet or spin cannot be changed after it has been accepted.

If the result displayed in the game differs from the result recorded by the game server, the server record will be used. If you believe a result has not settled correctly, contact us with the game name, time and round details.

Malfunctions and disconnected games

A malfunction may include a software error, equipment fault, communication failure or other technical problem that affects a game, bet, spin or settlement. If a malfunction occurs, all pays and play affected by that malfunction are void. A malfunction does not create a right to a payout that would not have been available under the correct game operation.

What happens after a disconnection

A disconnected game will resume or settle when you reconnect, in accordance with the game server record and the rules for that game. Closing a browser, losing an internet connection or leaving a game does not automatically cancel an accepted bet or spin.

• Do not repeat a bet or spin simply because the result is not immediately visible.
• Reconnect and check the game or account history before taking further action.
• If the result remains unclear, contact support with the game, time and round.

We may suspend play while a technical issue is investigated or corrected. The game server record and applicable game rules will be used to determine the status of affected play.

Rules for bonus play

Bonus funds must be used in accordance with the bonus terms shown when the bonus is made available. Those terms may set out the qualifying deposit, eligible games, playthrough requirement, time limit, maximum stake, contribution rates and withdrawal conditions. If bonus terms conflict with a general game setting, the specific bonus terms apply to that bonus.

Maximum stakes and game contributions

Any maximum bet stated in the bonus terms applies throughout the relevant bonus play, including when a real-money balance is also present. Game contributions are applied as stated in the bonus terms. Some games or features may contribute fully, partly or not at all towards a requirement.

• Check the bonus terms before placing a bet with bonus funds.
• The maximum stake includes any extra feature, multiplier or other amount specified in those terms.
• The eligible games and contribution rates are those shown with the bonus.
• Bonus funds and any related winnings may remain restricted until the stated conditions are met.
• If a bonus expires, is cancelled or is removed under its terms, the affected bonus balance and related restrictions are handled as those terms explain.

You must not use a bonus in a way that defeats its stated conditions or is inconsistent with these rules. We may withhold or remove bonus funds and associated winnings where the applicable bonus terms allow this. If you need help understanding a bonus, contact support before placing further bonus play.

Live casino and table games

Live casino games are settled according to the rules for the individual table and the recorded actions of the dealer. Dealer decisions, including decisions about the state of a hand, the order of play and whether a bet was received in time, apply to the relevant round.

Late bets and table information

A bet is accepted only when the table confirms it before betting closes. A late bet may be rejected, returned or excluded from the round in accordance with the table rules. A bet that appears on screen after betting has closed is not necessarily accepted unless the table confirms it.

• The game-specific rules in each table's help section apply to that table.
• Table limits, available actions and settlement details are shown in the table.
• A stream delay or connection interruption does not change the dealer's recorded decision.
• If a live game disconnects, it may resume or settle on reconnection under the table rules.

Please check the table help before placing a bet, particularly where different tables offer different rules, limits, side bets or settlement methods.

Disputes and contacting us

If you believe that a bet, spin, live table round or payout has been settled incorrectly, contact us as soon as possible. You can write to support@rollbit-casino.co.uk or use the live chat on the site. We will look into the matter using the game server record, account history and applicable game or bonus rules.

Information to include

Your message should include enough information for us to identify the play. Please provide the game, the time and the round. You may also include the stake, the amount shown, the issue you noticed and any relevant screen details. Do not send your password or security codes.

1. Contact support@rollbit-casino.co.uk or start a live chat.
2. Give the game name, time and round number or other round information.
3. Explain what you expected to happen and what appeared instead.
4. Keep any message from support and refer to the same details if you need to follow up.

We aim to provide a clear response after checking the available records and rules. A technical display issue does not override the server result, and a disputed outcome does not become payable unless the records and applicable rules support it. If you need clarification about our response, contact us again through the same support channels.